The Airports Council International (ACI) presented Iceland’s Keflavik International Airport with an award for outstanding customer satisfaction during a recent ceremony in Southern China.
A few staff members from the airport flew over to Sanya in Southern China to attend the ceremony hosted by the ACI in order to receive the award and discuss the future of the aviation industry.
According to the passenger survey on airport quality and service, Keflavik International Airport achieved high marks in passenger satisfaction due to its helpful staff, welcoming atmosphere and easy accessibility of connecting flights. Partakers in the survey also stated how grateful they were with the extensive airport facilities, including restaurants, coffee bars, information services and quick baggage delivery. Not only was the airport awarded for its customer awareness, but it was also named as the ‘Best Airport in Europe’.
“It was a real pleasure for me attending this well organised award ceremony hosted by ACI. Receiving this prestige award is an unbelievable honor for Keflavik International Airport, especially during these strange times we’re going through back in Iceland with the bank recession and the Eyjafjallajokull volcanic eruption,” stated Arnar Reynisson, Keflavik Airport’s Marketing Manager.
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