Positive Solutions, market leader in the supply of IT solutions to the UK pharmacy market has started utilising an electronic locker service to get parts out to its engineers. The service offered by ByBox, the field solutions specialists is used by a large number of companies in the IT sector, as a quicker, more efficient and convenient method of parts distribution.
Positive Solutions knows that pharmacies rely heavily on their IT infrastructure. However, it is inevitable that occasionally things will go wrong and delaying repairs and maintenance can have huge ramifications. Pharmacies need the reassurance that problems will get resolved as quickly as possible.
With a national team of highly trained engineers, Positive Solutions found the ByBox service to be ideal in getting parts to and from its workforce. ByBox delivers parts pre 8am into its UK wide network of lockers; which is so vast that there is a locker on average within 2.5 miles of any engineer in the country. Located at petrol stations, supermarkets, sports grounds and other convenient locations, the lockers can be accessed 24/7, meaning engineers don’t have to worry about missing a delivery.
Previous to using ByBox, Positive Solutions used to get parts delivered to its engineers’ home addresses on a pre 10:30 am basis. The problem was that engineers had to wait at home for their parts to arrive before they could start working, wasting precious time, delaying jobs and subsequently fitting fewer jobs into their day.
With ByBox, there is no such problem. Engineers can also return parts simply and easily using the electronic locker network. ByBox drivers collect all returns every night and return them back to Positive Solutions the same evening. The service does away with the problem of missing parts and ByBox’ software platform Thinventory™ provides complete parts visibility at every stage of the process.
Mark Garritt, Managing Director of ByBox commented, “Our solution appeals to forward thinking companies who are not content with the traditional delivery methods. Positive Solutions is a company much like us, which constantly evolves to keep pace with the rapidly changing environment and provide the very best service to its customers and we are proud to work with them.”
Bill Ennis, Operations Manager at Positive Solutions said, “The ByBox service allows us to achieve greater visibility, flexibility, accountability and performance. We are extremely happy with the service and the continued support we are given. The ease of the service has allowed us to streamline our operation, cut costs and increase efficiency considerably.”